Business Terms

By applying to join or using the VEYA business platform, you agree to be bound by these Business Terms. In these terms, "VEYA", "we", "us", and "our" refer to VEYA Hospitality Management Company Limited.

These terms apply to all businesses listed on VEYA, including restaurants, bars, lounges, hotels, event organizers, and experience hosts.

Your listing on VEYA is subject to an onboarding review and approval process.

VEYA reserves the right to decline or remove any listing that does not meet platform standards.

VEYA acts as a discovery and booking facilitation platform. The booking contract is between your business and the guest.

VEYA is not responsible for disputes that arise from the performance or non-performance of services you provide to guests.

You are responsible for the accuracy of all content on your VEYA listing, including descriptions, photos, menus, hours, and pricing.

Misleading or inaccurate listings may result in suspension or removal.

You must keep your listing up to date. VEYA is not liable for guest issues arising from outdated listing information.

VEYA reserves the right to edit or remove content that violates platform standards.

Participating venues are responsible for configuring and maintaining accurate reservation availability, capacity, operating dates, reservation times, party-size limits, closure periods, deposit settings and other reservation policies made available through VEYA.

Standard VEYA reservations are automatically confirmed and do not require manual acceptance or rejection by the venue. Where no deposit is required, an eligible reservation is automatically confirmed when the guest successfully completes the reservation flow. Where a deposit is required, the reservation is confirmed only after the required payment has been successfully verified.

A confirmed VEYA reservation represents a commitment by the venue to use reasonable efforts to honour the reservation in accordance with the booking details and applicable venue policies.

Venues must promptly update availability and closure information where circumstances change. Venues must not intentionally maintain inaccurate inventory, knowingly accept reservations against unavailable capacity or use VEYA in a misleading manner.

A venue may cancel a confirmed reservation only where reasonably necessary because of genuine operational, safety, legal, fraud, force majeure or similar material circumstances. Venues must not discriminate against guests on prohibited grounds.

VEYA's fee structure will be communicated during your onboarding process.

Commission and fee rates may vary by market, booking type, and tier.

VEYA reserves the right to update its fee structure with reasonable notice to partners.

All content you submit to VEYA (photos, menus, descriptions, event listings) must be accurate and owned or licensed by you.

By submitting content, you grant VEYA a non-exclusive license to use that content for platform and marketing purposes.

You must not submit content that is misleading, offensive, or in violation of any third-party rights.

Guest personal data received through VEYA may only be used where necessary to manage the relevant reservation, provide the booked service, communicate operational booking information, address guest support or disputes, or comply with applicable law.

Venues must not add VEYA guests to independent marketing lists without an appropriate legal basis and any required consent, sell guest information, scrape or export guest data for unrelated purposes, share guest data with unrelated parties, or use special requests or accessibility information for discriminatory purposes.

Venues are responsible for complying with applicable privacy and data protection obligations for processing they independently control. All data handling is subject to applicable privacy laws and VEYA's Privacy Policy.

Venues must accurately configure deposit amounts, currencies, deductibility and reservation policies. Venues must honour the deposit and refund terms disclosed to a guest during the reservation process, subject to applicable law.

Where a deposit is required, the reservation is confirmed only after the required payment has been successfully verified. Venues do not independently manually approve deposit reservations.

You are solely responsible for the services you provide to guests.

You agree to indemnify VEYA against claims arising from your conduct, venue operations, or failure to fulfill bookings.

VEYA is not liable for losses arising from guest disputes, platform downtime, or force majeure events.

Either party may terminate the business relationship with 30 days' written notice.

VEYA may terminate immediately in cases of serious misconduct, fraud, or repeated policy violations.

Upon termination, your listing will be removed from the platform.

VEYA may update these Business Terms with reasonable notice. Continued use of the platform after changes constitutes acceptance. For questions about these terms, contact hello@bookwithveya.com.